Terms and Conditions
2. No Food or Smoking: Smoking is not permitted in, or around the vehicles.
3. Damage: Customers are responsible for any significant damage or mess caused to our vehicles. A standard cleaning fee $250 will be applied.
4. Behaviour: We reserve the right to deny transportation to individuals who may be under the influence of alcohol or display signs of intoxication. Passengers displaying behaviours such as rudeness, antisocial conduct, loudness, lack of coordination, disorderliness, aggression, etc., will not be allowed to travel in the vehicle, solely at the driver’s discretion. Under such circumstances, we reserve the right to promptly withdraw all vehicles with no refunds.
5. Customer Delays: In the event that a customer’s appointment exceeds the specified booking time due to delays initiated, additional charges for overtime may be applicable. This measure is implemented to prevent scheduling conflicts with other customer bookings and to honour the availability of our drivers. After the initial 10 minute grace period, $1.00 per minute (per car) is charged from the original booked pick up time.
6. Airport Arrival Delays: Where possible, our drivers monitor inbound flights and aim to arrive shortly after the actual landing of the flight. Your transfer estimate includes complimentary waiting time, which is 20 minutes for domestic flights and 30 minutes for international flights. This allowance is designed to accommodate airport-related delays, such as gate congestion, baggage collection, or lost baggage, and is calculated from the officially published landing time. Beyond this period, overtime charges may apply at a rate of $1.00 per minute (per car), unless alternative arrangements are specified in your booking confirmation.
7. Wait Period: Our goal is to arrive ahead of the agreed-upon time, excluding airport collections. However, unforeseen circumstances beyond our control may occasionally lead to delays. As long as we arrive within 5 minutes of the scheduled pick-up time, it is considered acceptable and falls within the terms of our agreement.
8. Deposits: All reservations must be confirmed with a non-refundable booking fee of either 30% of the total, or A$300 for weddings. We may request a higher amount for special events.
9. Cancellations: Any cancellation must be made via email or phone and acknowledged by Limousines Australia. The date on which the request to cancel is received by Limousines Australia and the booking event type, will determine the refund:
(a) Weddings: If advised 12-months before the wedding date, we will refund 100% of the remaining balance paid. Between 12-months and 6-months out, we will refund 50% of the balance paid. Within 6-months of your wedding date, there is NO refund and the full balance is due. Booking fees (deposits) are not refundable at any stage.
(b) Tours: Cancellations 60 days or more before tour departure receive the full amount paid, less any upfront or out of pocket expenses. Cancellation 59 to 31 days before departure refunds the balance (if paid in full), minus the booking fee (deposit) of 30%. Cancellation less than 30 days before departure receive NO refund, and the full balance is payable. You are encouraged to obtain travel insurance. In certain circumstances, this will cover the cost of cancellation.
(c) Charters: Cancellations 30 days or more before tour departure receive the full amount paid, less any upfront or out of pocket expenses. Cancellation 29 to 8 days before departure refunds the balance (if paid in full), minus the booking fee (deposit) of 30%. Cancellation less than 7 days before departure receive NO refund, and the full balance is payable.
10. Payment Terms: A credit card is required to secure the booking/s. An invoice is emailed following the transfers completion. The invoice will have the payment terms as per your account set up and the credit card stored on file will be charged within 24-48 hours. New clients for larger bookings/tour will require a 50% deposit. We no longer accept cash payments for bookings. Full payment must be made prior to the booking taking place, 50% deposit for tours to confirm booking with the balance payable 7 days prior to the tour. We do not accept cheques. Payments can be made by EFT, Visa, MasterCard, American Express.
11. Surcharges: Additional fees may apply on public holidays, and for transfers between 23:00pm – 6:00am.
12. Merchant Fees: There may be additional processing fees for credit cards at 1.2% and Amex at 3.2%.
13. Administration Fees: Changes to booking dates, times and vehicle specification may incur an administration fee of $10, unless specified otherwise on your booking confirmation. This is made at our discretion.
14. Additional Fees: Any additional charges for delays, overtime, administration, surcharges, cleaning or damage may be automatically charged to your credit card and you hereby agree to this.
15. Maximum Passengers: The maximum number of passengers in our vehicles is typically determined by the number of seatbelts. The ‘comfortable’ limit may be less. Luggage may also reduce passenger limits such as during airport and cruise line transfers.
16. Luggage: All luggage must be safely stowed and strapped in the rear cargo area. Luggage cannot be carried in the passenger space. Large objects like surfboards, and snow boards can be accommodated in a trailer at additional cost or a larger vehicle.
17. Unforeseen Circumstances: We cannot assume responsibility for any unforeseen circumstances beyond our control such as traffic, weather, illness, vehicle breakdown, emergency, etc. Should your requested vehicle be unavailable on the day, we reserve the right to substitute a similar vehicle.
18. Acceptance of Risk: You acknowledge that all travel involves an element of risk and that some tours offered may be adventurous in nature and may involve personal risk. You hereby assume all such risk and You, your estate, your family, heirs and assigns hereby release Limousines Australia and the Tour Guide from all claims and causes of action whatsoever arising from any injury, death or other damages, both pecuniary and non-pecuniary, to You that may occur as a result of your participation in the tours offered.