Terms and Conditions
1. Food / Drink / Alcohol: Consumption of food, beverages, or alcohol is not permitted in our vehicles at any time.
2. Smoking: Smoking is strictly prohibited in or around the vehicles.
3. Damage: Customers are responsible for any significant damage or excessive mess caused to the vehicle. A cleaning fee of up to $250 may be applied at the discretion of the driver or Limousines Australia.
4. Behaviour: Limousines Australia reserves the right to refuse or terminate service to any individual who appears to be under the influence of alcohol or displays inappropriate behaviour, including rudeness, antisocial conduct, loudness, lack of coordination, disorderliness, or aggression. In such circumstances, services may be withdrawn without refund.
5. Customer Delays: Where a booking exceeds the scheduled time due to customer-initiated delays, additional overtime charges may apply. After a 10-minute grace period, waiting time is charged at $1.30 per minute for sedans (per vehicle), calculated from the original booked pickup time.
6. Airport Arrival Delays: Drivers monitor inbound flights and will arrive shortly after actual landing time. Complimentary waiting time includes 20 minutes for domestic flights and 40 minutes for international flights, calculated from the officially published landing time on FlightAware. Beyond this allowance, waiting time is charged at $1.30 per minute for sedans (per vehicle), unless otherwise specified. Clients may request delayed driver arrival to minimise waiting or parking charges.
7. Wait Period: Our aim is to arrive prior to the scheduled pickup time (excluding airport collections). Arrival within five (5) minutes of the scheduled time is considered acceptable and within service terms.
8. Route Changes During Service: Any changes to the booked route or itinerary during the service may incur additional charges. A fee of $10 applies for each additional stop.
9. Deposits: Deposits are not required for airport or point-to-point transfers; however, a valid credit card must be attached to the account to confirm the booking. For full day charters and weddings, a 20% deposit is required. The deposit invoice will be issued two (2) months prior to the first booking date and is payable within seven (7) days. Bookings are not confirmed until the deposit has been received.
10. Cancellations: All cancellations must be made via the portal, mobile app, or by phone. Email cancellations take effect once acknowledged by Limousines Australia. Cancellation terms vary by booking type.
(a) Regular Bookings (Point-to-Point & Airport Transfers): Cancellations within 0–4 hours of pickup incur a 100% fee; cancellations made 4–6 hours prior incur a 50% fee; cancellations made more than 6 hours prior incur no fee.
(b) Full Day Charters (Over 8 Hours) & Weddings: Cancellations made 30 days or more before the event date receive a full refund of the deposit. Cancellations made 29 to 8 days prior forfeit the deposit. Cancellations made 7 days or fewer before the event date are non-refundable and the full booking cost remains payable.
11. No-Show Policy: A booking will be deemed a no-show if the passenger does not present at the agreed pickup location within the complimentary waiting period and cannot be contacted. In such cases, the full booking fee, plus any applicable waiting time, will be charged.
12. Late Night Surcharge: Surcharges apply to journeys commencing during the following times: 15% (10:30 PM – 1:00 AM), 25% (1:00 AM – 4:00 AM), and 15% (4:00 AM – 5:00 AM).
13. Service Fees: A 5% service fee is charged in addition to the quoted price.
14. Additional Fees: Additional charges including waiting time, overtime, unscheduled stops, late night surcharges, cleaning, damage, tolls, or airport parking may be charged to the credit card on file. Tolls and airport parking are charged as incurred and itemised separately on the final invoice.
15. Child Seats: Child seats are not provided unless specifically requested and confirmed at an additional fee of $25.00. It is the client’s responsibility to advise of any child restraint requirements at the time of booking.
16. Maximum Passengers: Passenger capacity is determined by the number of seatbelts available. The comfortable capacity may be less than the legal maximum.
17. Luggage: All luggage must be safely stowed and secured in the rear boot area. Oversized items may require a larger vehicle or trailer at an additional cost.
18. Unforeseen Circumstances: Limousines Australia is not responsible for delays or service impacts caused by factors beyond our control, including traffic, weather, illness, emergencies, or mechanical issues. Where required, a substitute vehicle or driver may be provided.
19. Acceptance of Risk: You acknowledge that ground transportation involves inherent risks. By using Limousines Australia, you accept these risks and release Limousines Australia, its drivers, employees, and contractors from claims arising during service provision, except where caused by proven negligence.